Call Center Scheduling takes up way too much of my time and is FRUSTRATING!!
I need to know:
Am I overstaffed or understaffed for today?
If I give someone the rest of the day off how will that effect my service level?
When should I schedule training for today?
Should I be offering overtime this afternoon?
These are typical questions for small and medium sized call centers. If you are struggling with getting the answers to these questions contact us to see how we can help you.
CallCenterforecaster.com is a brand new service that delivers call center forecasting and scheduling reports directly to you on a subscription basis. There is no system to buy or learn. As a call center manager you get only what you need to make decisions on your staffing for today and into the future.
If you would like to be a part of our pilot program please fill out the form below. We can only take a limited number of beta customers as we tailor this service to your needs.
Interested in having your call center forecasting / scheduling done for you?