HOW OFTEN DO YOU ASK YOURSELF:
HOW MANY AGENTS DO I NEED TO MEET MY SERVIVCE LEVEL GOAL?
If your going to determine your budget and meet your service level goals, this is step 1. We create a trend forecast based on your historical call patterns, which can be easily adjusted based on current market or other conditions.
WHEN IS THE BEST TIME FOR TRAINING THIS WEEK?
We break down for you each interval of the day and show you what your expected Service Level and ASA is- quickly see when you are over and under staffed so you can schedule training and make adjustments
SUDDENLY WERE SLAMMED- WHAT SHOULD WE DO ?
With our easy “what if” calculator you can update the days forecast and right away know what your up against- see the results of offering OT, utilizing off line staff, letting someone go home early, and make an intelligent, decision based on real data.
I DON’T HAVE TIME OR RESOURCES FOR A WFM SYSTEM !
Most small and medium sized centers don’t. That’s why we started callcenterforecaster.com. Let us just give you the reports you need- no time spent building spreadsheets, no new system to learn, no major expense outlay- simply a modest monthly subscription fee based on size of your center.
For most centers callcenterforecaster.com services are less than the cost of a rep, and pays for itself right away- we can help with ROI calculations.
HOW DO I GET STARTED?
We are currently in beta and take on a limited amount of customers willing to give us feedback and in return offer beta pricing. To speak with someone fill out our contact us form.
If you would like to be a part of our pilot program please fill out the form below. We can only take a limited number of beta customers as we tailor this service to your needs.
Interested in having your call center forecasting / scheduling done for you?